HOW TO CANCEL A RESERVATION:

You can cancel your reservation the same way you made it, using the Momence app or your Woods Yoga dashboard here. Cancellation requests made via email, telephone, direct message, etc. will not be accepted.

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FOR CLASSES:

If you need to cancel your reservation, please do so more than 4 hours ahead of class time to open your spot to another student. 

If class is sold out or waitlisted, a 4-hour cancellation policy applies. No-shows and cancellations made within 4 hours of the class will incur a fee:

 

• Unlimited membership or package: A $15 fee will be charged for no-shows or cancellations made within 4 hours.

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• Usage based membership, class pack or credit: Clients will forfeit the class credit for no-shows or cancellations made within 4 hours.

If class is not sold out, there is no penalty for cancellation and:

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• If you booked with a usage based membership (i.e. mini-membership) or a class pack, the credit will be returned to the respective package.

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• If you purchased a single ticket at checkout, a credit has ben applied to your house account. To redeem this credit when booking your next class, select "Membership" as the payment method, and proceed with booking class. Credit expires one month from original date of purchase. 

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FOR GUEST PASSES: Same policy as above. If you booked a guest for class, you are responsible for ensuring their reservation is cancelled. Guest bookings are not automatically cancelled when you cancel your own reservation. You must ensure that guest logs into their account and cancels their reservation via this link. Your guest is allowed to use the guest pass to attend class without you.

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FOR WAITLISTS:

Waitlists move quickly. Once you're added to a waitlist, you will receive email and text message notifications (ensure that you are opted in and manage your preferences here). When a spot opens up, you'll receive a notification with an option to accept or decline the spot in class. Once you accept a spot, the 4 hour cancellation policy applies. If you choose to remove yourself from the waitlist, you may do so at any time, there is no penalty. 

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FOR WORKSHOPS + SPECIAL EVENTS:

Non-refundable, credits will not be issued.

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FOR PRIVATE SESSIONS:

Cancellations made within 24 hours will result in the loss of your session credit.