The Front Desk & Membership Concierge plays an important role in both the member experience and the day-to-day operation of The Woods Yoga. This is a customer-facing position that combines hospitality, membership sales, administrative work, and studio operations.

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We’re looking for someone friendly, reliable, organized, and comfortable taking ownership of their work.

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WHAT YOU’LL DO

Member & Guest Experience

• Welcome and check in students and sauna guests.

• Assist with bookings, waivers, payments, account questions, and general studio information.

• Get to know our members and help create a friendly, welcoming environment.

• Help new students navigate the studio and understand what to expect.

• Share information about classes, workshops, events, and other studio offerings.

 

Membership Sales & Retention

• Talk with prospective and current students about membership options and help them choose what fits their needs.

• Follow up with leads, intro students, and members as needed by phone, text, and email.

• Support membership sales, retention, and member engagement.

• Coordinate member milestones, birthday gifts, welcome bags, and other recognition.

 

Studio Operations

• Keep the front desk, lobby, yoga room, retail area, bathrooms, and sauna spaces clean, organized, stocked, and ready for guests.

• Manage class and sauna check-ins.

• Provide basic orientation for new clients.

• Monitor studio conditions and handle routine operational needs during your shift.

• Troubleshoot booking, account, payment, and customer service issues.

• Complete administrative tasks, notes, and follow-ups accurately.

• Handle other studio responsibilities as needed.

WHO WE'RE LOOKING FOR

You'll be a good fit if you:

• Are friendly, outgoing, and genuinely enjoy working with people.

• Are dependable, punctual, and take ownership of your responsibilities.

• Notice what needs to be done without always waiting for direction.

• Are able to confidently discuss memberships and make recommendations.

• Can juggle multiple priorities in a busy environment without losing track of details.

• Take ownership and follow through so things don’t fall through the cracks.

• Can handle difficult and unexpected situations calmly and professionally.

• Are comfortable investigating problems and looking for answers before escalating them.

• Are confident using technology and learning new booking, scheduling, and POS systems.

• Care about both good customer service and good business operations.

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EXPERIENCE

• At least one year of customer-facing experience; hospitality, retail, fitness, or wellness experience is a plus.

• Strong communication and computer skills.

• Experience with sales, scheduling, booking, or POS systems is helpful.

SCHEDULE & COMMITMENT

This is a part-time position with a mix of daytime, evening, and weekend shifts.

 

Hours of operation are:

Monday thru Friday 7am-9pm

Weekends 7am-6pm

 

We’re looking for someone with consistent, long-term availability. Reliability is especially important because front desk staff are responsible for opening, closing, member communication, and keeping studio operations running smoothly.

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COMPENSATION & BENEFITS

• Part-time, hourly position

• Free unlimited yoga and sauna membership

• Discounts on retail, workshops, and events

• Opportunities to take on additional operational, sales, or leadership responsibilities as the studio grows

• Some administrative or follow-up work may occasionally be completed remotely depending on responsibilities and schedule

TO APPLY

Please include:

• Resume

• Work availability (see hours of operation above)

• Training availability

• Desired number of hours/shifts

• Hourly wage range

• A brief note about why you’re interested in the position

• Send email to HELLO@THEWOODSYOGA.COM