Studio Policies

Reservations + Cancelations
  • To ensure a high-quality and safe experience at The Woods, the total number of students per class is limited.

  • You must pre-register for class online. 

  • Class reservations may be made a maximum of 5 days in advance.

  • Classes must have a minimum of THREE people registered at least THREE hours before the start of class. If fewer than THREE people are registered, we reserve the right to cancel class. For early morning classes (6am, 7:30am), we require THREE people registered by 9pm the night prior.

  • Late arrivals are not permitted.

 

  • Reservations and cancelations are managed using The Woods Yoga app, the MINDBODY app, or The Woods Yoga website. Reservation and cancelation requests made via email or telephone/voicemail will not be accepted. 

  • Once a waitlist goes into effect, clients will be notified via text or email if they have been taken off the waitlist and added to the class roster. To ensure delivery of these notifications, please set your MINDBODY account settings to reflect that you are signed up to receive EMAIL and TEXT reminders and schedule changes. A client removed from the waitlist and added to the class roster is subject to the cancelation policy.

  • Clients who reserve their spot online must check into class at the front desk by the start of class or they will forfeit their spot in class and be subject to the late cancelation/no-show fee.

  • If class is sold out/waitlisted, we enact a 4 hour cancellation policy and late cancellations/no-shows are subject to a fee of $18. (note: as of October 2021, this is not common, as classes have not been reaching capacity)

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  • The Woods Yoga reserves the right to cancel a workshop, training, or class at any time. If The Woods Yoga cancels a program, for which you have pre-paid, you will receive a full refund. No refunds or credit are issued for classes, workshops, or trainings postponed due to weather – every effort will be made to reschedule such classes. Payment for workshops, trainings, classes, class cards, gift cards, and monthly memberships are non-refundable. 

  • In the event of a class cancelation, The Woods Yoga website will be updated as soon as possible. During inclement weather, please check the website for any last minute changes.

Memberships
  • Memberships cannot be shared between clients. 

  • Monthly Membership options can be canceled after the term of the initial agreement has been met.

  • Memberships may be frozen once per calendar year for a minimum of 30 days and a maximum of 60 days with a charge of $10 for each month that account is frozen. You may not cancel your membership while your account is frozen. 

  • If membership is canceled, there is no guarantee the same monthly rate will be available. Early terminations are subject to an early termination fee. No termination fee after 180 days. 

  • The Woods Yoga requires a 14 day written notice (via email to info@thewoodsyoga.com) to freeze or terminate any Monthly Membership.  A confirmation email will be sent when request is processed. Refunds are not given for Monthly Memberships. Extensions will not be granted.

Purchases
  • Classes and Class Passes: All classes and class pass sales are final. Classes and class packages have expiration dates. Extensions will not be granted. 

  • Payment for workshops, trainings, classes, class cards, gift cards, and monthly memberships are non-refundable. 

  • Retail: Retail merchandise may be returned within 10 days in new condition for ACCOUNT CREDIT ONLY. Sale and Clearance Merchandise is NON-RETURNABLE under all circumstances.

  • House Account: Purchases and charges to your house account will be processed via credit card on file. 

Children
  • Unattended children are not allowed in the studio lobby or yoga room.

 

  • Children under 14 are not allowed to practice unless they are attending class with a parent or guardian.

 

  • If you need special permission, it will be considered on a case by case basis. Please contact us beforehand. 

Lost + Found
  • The Woods Yoga is not responsible for lost or stolen items.

  • All lost and found items will be disposed of/or donated on a weekly basis.