Studio Policies

Reservations & Cancellations

To ensure a high-quality and safe experience at The Woods, the total number of students per class is limited. 

We encourage all students to pre-register for classes online. Reservations and cancellations may be managed using The Woods Yoga app, the MINDBODY app, or The Woods Yoga website. Reservation and cancellation requests made via email or telephone/voicemail will not be accepted. 

Once a waitlist goes into effect, clients will be notified via text or email if they have been taken off the waitlist and added to the class roster. To ensure delivery of these notifications, please set your MINDBODY account settings to reflect that you are signed up to receive EMAIL and TEXT reminders and schedule changes. A client removed from the waitlist and added to the class roster is subject to the cancellation policy.

Clients who reserve their spot online must check into class at the front desk by the start of class or they will forfeit their spot in class and be subject to the late cancellation/no-show fee.

Cancellations less than TWELVE HOURS prior to class and no-shows will result in a cancellation charge. Note that we will use our discretion when charging late cancellation or no-show fees. The emphasis is on classes which run a waitlist. If we have to turn away a customer due to a late cancellation or no-show, we will apply the fee. Fees for classes that do not waitlist are subject to management discretion. Abuse of the policy will result in a fee.

  • Unlimited members will incur a $5 no-show fee.

  • Other members, and those using a class pass (ex: 1, 5, 10, 20) will not incur a fee; however, client will lose the associated class from their package.

The Woods Yoga reserves the right to cancel a workshop, training, or class at any time. If The Woods Yoga cancels a program, for which you have pre-paid, you will receive a full refund. No refunds or credit are issued for classes, workshops, or trainings postponed due to weather – every effort will be made to reschedule such classes. Payment for workshops, trainings, classes, class cards, gift cards, and monthly memberships are non-refundable. 

In the event of a class cancellation, The Woods Yoga website will be updated as soon as possible. During inclement weather, please check the website for any last minute changes.

Memberships

Memberships cannot be shared between clients. 

Monthly Membership options can be cancelled after the term of the initial agreement has been met. Memberships may be frozen once per calendar year for a minimum of 30 days and a maximum of 60 days with a charge of $10 for each month that account is frozen. You may not cancel your membership while your account is frozen. Any cancellation while your account is frozen will be considered as 30 days from your return date. 

If membership is cancelled, there is no guarantee the same monthly rate will be available. Early terminations are subject to an early termination fee based on the number of months remaining in the term of the initial agreement. No termination fee after 90 days. 

The Woods Yoga requires a 14 day written notice (via email to info@thewoodsyoga.com) to freeze or terminate any Monthly Membership.  A confirmation email will be sent when request is processed. Refunds are not given for Monthly Memberships. Extensions will not be granted.

Purchases

Classes and Class Passes: All classes and class pass sales are final. Classes and class packages have expiration dates. Extensions will not be granted. 

Payment for workshops, trainings, classes, class cards, gift cards, and monthly memberships are non-refundable. 

Retail: Retail merchandise may be returned within 10 days in new condition for ACCOUNT CREDIT ONLY. Sale and Clearance Merchandise is NON-RETURNABLE under all circumstances.

House Account: Purchases and charges to your house account will be processed via credit card on file. 

Children

Unattended children are not allowed in the studio lobby or yoga room.

 

Children under 12 are not allowed to practice unless they are attending class with a parent or guardian.

 

Children under 16 years of age are not permitted to attend any heated classes. Children 16-17 years of age must be accompanied by a parent or a guardian in any heated class. 

 

If you need special permission, it will be considered on a case by case basis. Please contact the owner beforehand. 

Lost & Found

The Woods Yoga is not responsible for lost or stolen items.

 

Lost and found items are stored in the changing room. 

 

All lost and found items will be disposed of/or donated on the last day of each month. 

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