studio policies

1. Conduct, Etiquette & Studio Environment

Please arrive early, silence all devices, and store shoes, phones, and bags outside the yoga room. The Woods Yoga is a device-free studio—phones are not permitted inside the practice space, and smartwatches may only be worn if fully silenced and not checked during class.
Refrain from wearing perfumes, colognes, or strong scents.
Maintain a quiet and respectful atmosphere inside the studio and practice rooms.
We reserve the right to refuse service or revoke access to individuals who behave inappropriately or disrupt the experience for others.

2. Safety & Liability

All clients must sign a Liability Waiver & Informed Consent Agreement prior to participating.
Participation is voluntary and undertaken at your own risk.
If you are unwell, please stay home. By attending, you affirm that you are not experiencing symptoms of illness.
For full waiver language, visit Waiver & Informed Consent.

3. Refund Policy

All sales are final. The Woods Yoga does not offer monetary refunds for any reason.
Canceled services may be eligible for account credit per the studio’s cancellation policy.
No-shows and late cancellations are not eligible for credit.

4. Eligibility & Minimum Age

Participants must be at least 16 years old to attend yoga classes, sauna sessions, or other in-studio services.
Minors under 16 may only participate in pre-approved youth programs or events, and must have written consent from a parent or legal guardian.
The Woods Yoga reserves the right to request proof of age at check-in.

RESERVATIONS + CANCELATIONS

1. Reservations

Advance reservations are required for all services, including classes, sauna sessions, private sessions, workshops, events, and trainings.
For the safety and enjoyment of all, capacity is limited. Reservations may be made using the Momence app or your Woods Yoga dashboard here.
Reservation requests made via email, telephone, direct message, etc. will not be accepted.

2. Cancelations:

You can cancel your reservation the same way you made it, using the Momence app or your Woods Yoga dashboard here.
Cancellation requests made via email, telephone, direct message, etc. will not be accepted.

3. Classes

If you need to cancel your reservation, please do so more than 4 hours ahead of class time to open your spot to another student.
If class is sold out or waitlisted, a 4-hour cancellation policy applies. No-shows and cancellations made within 4 hours of the class will incur a fee:
- Unlimited membership or package: A $15 fee will be charged for no-shows or cancellations made within 4 hours.
- Usage based membership, class pack or credit: Clients will forfeit the class credit for no-shows or cancellations made within 4 hours.
If class is not sold out, there is no penalty for cancellation and:
- If you booked with a usage based membership (i.e. mini-membership) or a class pack, the credit will be returned to the respective package.
- If you purchased a single ticket at checkout, a credit has ben applied to your house account. To redeem this credit when booking your next class, select "Membership" as the payment method, and proceed with booking class. Credit expires one month from original date of purchase.

4. Guest Passes

Same policy as above. If you booked a guest for class, you are responsible for ensuring their reservation is cancelled.
Guest bookings are not automatically cancelled when you cancel your own reservation. You must ensure that guest logs into their account and cancels their reservation via this link.
Your guest is allowed to use the guest pass to attend class without you.

5. Waitlists

Waitlists move quickly. Once you're added to a waitlist, you will receive email and text message notifications (ensure that you are opted in and manage your preferences here). When a spot opens up, you'll receive a notification with an option to accept or decline the spot in class.
Once you accept a spot, the 4 hour cancellation policy applies. If you choose to remove yourself from the waitlist, you may do so at any time, there is no penalty.

6. Workshops + Special Events

Non-refundable, credits will not be issued.

7. Private Sessions

Cancellations made within 24 hours will result in the loss of your session credit.

8. Sauna

Cancelation window is 4 hours. Late cancelations and no-shows forfeit the appointment credit.
Appointment credits expire one month from original date of purchase.
Appointments are non-refundable.
Sauna Social appointments are special events and are non-refundable. Credits will not be issued.

membership terms + conditions

1. Memberships

Memberships are billed monthly and renew automatically until you cancel, in accordance with the terms of your membership agreement.
Memberships come with minimum commitments of three or twelve months.
- If you wish to keep your three month membership active for only three months, you must request cancelation before the date of your third billing cycle.
Memberships are non-refundable and cannot be shared or transferred between clients.
Usage based membership credits expire and do not roll-over.
Memberships may be frozen once per calendar year for up to thirty (30) days at no charge.
- Freeze requests require 48 hours' notice. If your next payment is set to run during the minimum required period, or if it is past due, you are still obligated to make that payment, and changes will go into effect for your next billing cycle.
- Additional freezes may be allowed for a fee, for up to two (2) months, for a total of three (3) months of freeze time per year. During the freeze, your Membership cannot be cancelled, and if you request cancellation while your Membership is frozen, the cancellation will be effective thirty (30) days after your return.
- The freeze period does not count toward any minimum commitment period.
Cancellation requests require thirty days' notice.
- If your next payment is set to run during the minimum required period, or if it is past due, you are still obligated to make that payment, and changes will go into effect for your next billing cycle.
- If you terminate the agreement before completing a term, you will be required to pay an early termination fee plus the upcoming membership fee, both of which are due at the time of cancellation.
Any changes to your membership, including upgrades, will initiate a new agreement term. For example, if you upgrade from a 3-month membership to a 12-month membership, or from a limited-membership to an unlimited membership, the remaining balance of your initial term will be waived, and you will be obligated to fulfill the full term commitment of the upgraded membership.
- The new membership term will begin on the date of the upgrade, and all applicable terms and conditions for the new membership will apply.
- Upgrade requests must be submitted via the Membership Change Form on Studio's website.
In the event that you become permanently disabled, are required to relocate due to a job transfer, military deployment, or another unforeseen circumstance beyond your control, or experience a family emergency or natural disaster that forces you to move or be unable to attend the Studio, you may request to terminate the Agreement without incurring the early termination fee.
- You must provide appropriate documentation (e.g., medical certificates, relocation orders, proof of disaster, etc.) to support the request.
- Cancellation under this clause requires submission of the Membership Change Form on the Studio’s website, along with the supporting documentation, and will take effect once approved by The Woods Yoga.
For more information, refer to your membership membership agreement in your dashboard.

2. Packs + Credits

Class + Sauna Pack credits expire 3 months from date of purchase.
- Promotional packages may have different terms and will be communicated at time of purchase.
Single Credits expire 1 month from date of purchase.
Unused credits expire and do not rollover.
Credits may not be shared or transferred, and are not eligible for extension. Packs and credits are non-refundable.
Check remaining credit balance in your dashboard.