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Reservations + Cancelations

  • To ensure a high-quality and safe experience at The Woods, the total number of participants per class is limited.

  • Kindly pre-register for class online. Reservations and cancelations are managed using the Momence app or The Woods Yoga website. Reservation and cancelation requests made via email, social media or telephone/voicemail will not be accepted. ​​​

  • Lobby doors open 15 minutes before class. Doors are locked during class.

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  • Classes must have a minimum of THREE people registered at least THREE hours before the start of class. If fewer than THREE people are registered, we reserve the right to cancel class. For early morning classes (6am, 7:30am), we require THREE people registered by 6pm the night prior.

  • Late arrivals may not be permitted.

  • Clients who reserve their spot online must check into class at the front desk by the start of class or they will forfeit their spot in class and be subject to the late cancelation/no-show fee.

  • If class is sold out/waitlisted:

    • We enact a 4 hour cancellation policy and late cancellations/no-shows are subject to a cancellation fee.

    • Member fee is $10 and clients using class packs forfeit the class credit.

    • As long as class is not sold out, you will not be penalized.

    • Once a waitlist goes into effect, clients will be notified via email if they have been taken off the waitlist and added to the class roster. 

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  • The Woods Yoga reserves the right to cancel a workshop, training, or class at any time. If The Woods Yoga cancels a program, for which you have pre-paid, you will receive a full refund. No refunds or credit are issued for classes, workshops, or trainings postponed due to weather – every effort will be made to reschedule such classes.

  • Payment for workshops, trainings, classes, class packs, gift cards, and monthly memberships are non-refundable. 

  • In the event of a class cancelation, The Woods Yoga website will be updated as soon as possible. During inclement weather, please check the website for any last-minute changes.

Inside The Yoga Room

We reserve the right to remove these items from the yoga room:

  • Shoes: You will be practicing yoga in bare feet and removing shoes will help keep all the stuff we collect on the bottom of our shoes out of the yoga room. Leave your shoes in the lobby or cubbies. But don't forget them when you leave!

  • Phones: The time on your mat is sacred, calls and texts can wait. Silence your phone and leave it in a cubby, or better yet, in your car. The exception here is if you're an on-call caregiver, please let the teacher know this is the case and leave your phone on vibrate and tucked under a towel or something so it doesn't create a distraction for others. When leaving class, please do so quietly. 

  • Bags: Take only what you need into the practice room. While your purse or yoga mat bag might not bother you, it could create a distraction for others in the room. Additionally, sometimes class fills up, and bags just take up space.

Memberships

  • Memberships cannot be shared between clients and are non-refundable.

  • Memberships may be canceled after the term of the initial agreement has been met. Early terminations are subject to an early termination fee of $200. 

  • Memberships may be frozen for up to 30 days one time per calendar year at no charge. 

  • If membership is canceled, there is no guarantee the same monthly rate will be available.

  • Submit your membership change request here. A confirmation email will be sent when request is processed.

  • For more information, refer to your membership membership agreement.

Ten Class Packs

  • Class Pack credits expire THREE MONTHS from date of purchase and class credits may be shared. Click here to share your class credits.

 

  • Unused classes expire and do not rollover. Extensions will not be granted. 

  • Class packs are non-refundable.

Promotional Packages

  • All promotional packages have expiration dates, are non-refundable and cannot be shared, transferred, or frozen.

Purchases

  • All sales are final. No refunds. 

 

  • Payment for retail merchandise, workshops, special events, trainings, classes and class packs, promotional packages, gift cards, and monthly memberships are non-refundable.

Children

  • Unattended children are not allowed in the studio lobby or yoga room.

 

  • Children ages 13-15 may attend class along with a parent or guardian. Contact us for pricing.

  • Under 18 must have a waiver signed by a parent or guardian.

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  • If you'd like to request special permission, it will be considered on a case by case basis. Please contact us beforehand. 

Lost + Found

  • The Woods Yoga is not responsible for lost or stolen items.

 

  • If we find something you left behind, we will place it in the closet by the mirror in the cubbie area and you can retrieve it during our business hours.

  • All unclaimed lost and found items will be disposed of, or repurposed on a monthly basis.

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